Vision Statement
To be number one pharmacy group in PNG.
Mission Statement
To give our customers the best customer service, the most complete healthcare solutions and values that they can find anywhere and to provide them with patient-focused healthcare information required for informed healthcare decisions. We provide these with a dedication to the highest quality of customer satisfaction delivered by highly educated and qualified charismatic staff.
Statement of Values
People:
• RH Pharmacy emphasises on culture as employees are both as a team and as a family.
• RH Pharmacy promotes open and honest relationship with communication.
• RH Pharmacy promotes knowledge and idea sharing.
Service:
• RH Pharmacy provides customer service above and beyond what is expected.
• RH Pharmacy pays attention to details on customer needs and provides customers the most complete approach to resolve customers’ “pains”.
• RH Pharmacy’s philosophy is “customers always come first”.
Innovation:
• RH Pharmacy responds rapidly to industry change. RH Pharmacy embraces and drives changes.
• RH Pharmacy is constantly inventing services to improve what it does.
Integrity:
• All employees are honest, reliable and efficient.
• RH Pharmacy operates as a team, not as an individual.
• RH Pharmacy treats staff, customers, suppliers, other healthcare professionals and stakeholders with full respects.
These values are reflections of the conduct of RH Pharmacy’s operation and the behaviour of company personnel. These core values connect our strategic vision and mission.